Step into a world of special privileges with Grameenphone’ STAR Loyalty Program
Step into a world of special privileges with Grameenphone’ STAR Loyalty Program
GPStar
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About voice & internet service section
Experience the best voice & internet service with a GP SIM today!
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GPAY BLOCK
GPAY is a mobile wallet that GP customers can use to pay their utility bills (Electricity, Gas, and Water), internet bills, and cable bills. Moreover, GP customers can also pay for their train tickets and recharge their talktime using GPAY. In order to use GPAY, customers can download the GPAY mobile app from the App Store or Google Play, and register through the app. Customers can also just dial *777# from any mobile handset to register. Once registration is complete, customers can pay for any of the services mentioned above.
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Grameenphone VoLTE
Grameenphone VoLTE
Grameenphone VoLTE brings you the next generation of voice communication through advanced technology. This new technology enables its consumers to make voice call through 4G network instead of switching to 2G or 3G network. The benefits of VoLTE include crystal clear voice quality which is better than 2G and 3G networks, ability to connect calls much faster and greatly improved device battery life.
Benefits of Grameenphone VoLTE
Fastest Call Connection Connect calls much faster than before
Ultra HD Voice Call Have crystal clear conversations
Simultaneous Voice & InternetMake calls without disrupting 4G internet sessions
Better Battery PerformanceSave battery charge & improve battery life
To Try Out Grameenphone VoLTE
4G Coverage
4G SIM
VoLTE Enabled Handset
Updated OS
Enable Switch
Grameenphone VoLTE
Grameenphone VoLTE brings you the next generation of voice communication through advanced technology. This new technology enables its consumers to make voice call through 4G network instead of switching to 2G or 3G network. The benefits of VoLTE include crystal clear voice quality which is better than 2G and 3G networks, ability to connect calls much faster and greatly improved device battery life.
Benefits of GP VoLTE Service
Ultra HD Voice Call
Ultra HD Voice Call
Ultra HD Voice Call
Ultra HD Voice Call
What kind of solution are you looking for? Select all that apply
Experience life at 4G speed!
- Buffer-free Streaming
- Smooth Gaming
- Super fast download/ upload
- HD video calling
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How GPAY Works
How GPAY Works
GPAY is a mobile wallet that GP customers can use to pay their utility bills (Electricity, Gas, and Water), internet bills, and cable bills. Moreover, GP customers can also pay for their train tickets and recharge their talktime using GPAY. In order to use GPAY, customers can download the GPAY mobile app from the App Store or Google Play, and register through the app. Customers can also just dial *777# from any mobile handset to register. Once registration is complete, customers can pay for any of the services mentioned above.To refill their GPAY wallets, customers can use their bank accounts (Rocket, AB Bank, Islami bank) or visit any MobiCash outlet. Don’t miss out on life, waiting in queues. Use GPAY for quick, hassle-free payments, anytime, anywhere.
GPAY Easy Registration
Step 1Step 2Step 3Step 4Step 5
Internet pack accordions
Overall:
- Internet packs can be activated through USSD, SMS, IVR, MyGP, Easynet, WoW Box, Customer Service, GP website and any other Grameenphone Authorized Channels
- Auto-renew option of any internet pack is turned OFF by default (except BS prepaid and post- paid customers). However customer can turn ON Auto Renewal feature after or during package activation.
- To turn ON auto renew option after package activation, SMS "ON" to 25000 or dial *121*3042#. Also customer can turn off Auto renew by sending SMS "OFF" to 25000 or dial*121*3043#.
- To check internet balance, please dial *121*1*4#.
- After expiration (Volume or Validity) of every internet pack maximum PayGo charge will be 6.6625 Taka (inclusive VAT, SD & SC)
- Unused Data Volume will be carried forward if the customer purchases the same pack within the active validity period or in case of successful auto renewal.
- Auto renewal of internet packages will occur based on volume or validity whichever expires first (customers with Auto renew consent only)
- To Cancel your Internet Package, dial *121*3041#.
- Using Multiple applications at the same time when volume is low, it may result in extra usage fee, so please close applications before moving on to others
- To enjoy higher internet speed customers need to use a 4G enabled phone & be within 4G network
- Average likely speed will depend on multiple factors such as handset, website visited, distance from BTS, time of the day, etc.
- The Internet Volume Purchased from a Campaign Pack, will be used before the Internet Volume Purchased from a Regular Internet Pack.
- Internet Packs are not applicable for skitto users
- To check internet speed customer can visit http://www.speedtest.net (Data Charge Applicable)
- Download Terms and Conditions in PDF format
- During Internet pack or offer purchase, for 'Payment through bKash or cards', purchase limit for prepaid customer is between 20 taka - 1000 taka and for postpaid customer 20 taka - 50000 taka.
- During pack purchase, for 'Payment through bKash or cards' any prior subscription free or emergency balance usage will be deducted from the amount recharged for pack or offer purchase. In that case internet pack or Offer that you have selected may not be activated.
Social Pack:
- If Social Internet Volume finishes before expiry date and there is no remaining regular internet volume in any other internet account expiration (Volume or Validity) of every internet pack maximum PayGo rate will be 6.6625 Tk( inclusive VAT, SD & SC).
- While availing Social internet packs, if there is no remaining regular internet volume in any other internet account expiration (Volume or Validity) of every internet pack maximum PayGo rate will be 6.6625 Tk (inclusive VAT, SD &SC) or Dial*121*3# to buy a data pack for any other internet usage (except Facebook & twitter browsing).
- Voice and video call from FB messenger is not part of this package. Internet charge Tk 1.3325/MB (Inclusive of SD+VAT+SC) up to 6.6625 tk is applicable for FB messenger voice and video call if there is no remaining regular internet volume in any other internet account.
- Customer will not be able to browse mentioned sites through proxy based browsers. Customers can only use default web browser and apps
- During Internet pack or offer purchase, for 'Payment through bKash or cards', purchase limit for prepaid customer is between 20 taka - 1000 taka and for postpaid customer 20 taka - 50000 taka.
- During pack purchase, for 'Payment through bKash or cards' any prior subscription free or emergency balance usage will be deducted from the amount recharged for pack or offer purchase. In that case internet pack or Offer that you have selected may not be activated.
- Social Pack volume is eligible for use in Facebook and Twitter
4G Pack:
- In order to use 4G only data packs, 4G SIM, 4G Handset/ Device is needed and the customer must be within 4G coverage area.
- To check whether your SIM is 4G or not, dial *121*3232#
- If 4G Internet Volume finishes before expiry date and there is no remaining regular internet volume in any other internet account expiration (Volume or Validity) of every internet pack, maximum PayGo charge will be 6.6625 Tk (inclusive VAT, SD & SC).
STAR Pack:
- Customer can buy STAR internet packs & get STAR status for 3 months
- Status will be updated on 11th of the following month. (i.e. If customer buys pack on 25th Oct or 4th Nov, status will be given on 11th Nov).
- If customer already with higher STAR status buys a pack with lower status, higher STAR status will prevail
- This offer is not applicable for GPPP, BPO, ERS & Skitto connection
| Partner's Name | Offer |
|---|---|
| Balance Check | *566# |
| Help Line | 121 |
| Internet Bonus | *121*1*4# |
| FNF | For add, delete & view fnf dial *121*1# |
Know More About VoLTE
What is VoLTE?
VoLTE (Voice over LTE) is a technology that enables voice calling over 4G. Also, users can experience HD quality crystal clear voice with faster call setup time. Without VoLTE, your phone must drop back to 2G and 3G during voice calls. VoLTE allows users to stay on the 4G network during voice calls and can continue to have un-interrupted high-speed 4G internet experience. VoLTE calls will be charged in exactly the same manner as 2G and 3G voice calls. There are no additional data charges.
What are the benefits of VoLTE?
HD Voice Calls: Crystal clear conversations as if you are right next to each other. Faster Call Connect: Call setup time is way faster than normal calls. Efficient Multi-tasking: You can now make calls without disrupting your 4G internet sessions Improved Battery Life: You will experience less battery drain during call and internet sessions. To enjoy our VoLTE services, both caller and receiver should ensure the pre-requisites.
What do I need to start VoLTE services?
To enjoy our VoLTE services, both caller and receiver should ensure following:
- USIM/4G SIM. This should be inserted in the SIM slot with data capability and “network mode” as 4G/3G/2G (Auto)
- VoLTE enabled Handset and enable VoLTE option in the phone
- To be in GP 4G coverage.
- Need to have the upgraded OS Software provided by your handset manufacturer
What is the difference between normal voice calls & VoLTE?
VoLTE users will experience true HD voice. Grameenphone customers with VoLTE services can experience superior call quality and faster call setup time compared to normal voice calls.
What is the difference between 4G/LTE & VoLTE?
4G/LTE network is pre-requisite of VoLTE service. VoLTE (Voice over LTE) is a technology that enables voice calling over 4G. Without VoLTE, your phone must drop back to 3G or 2G during voice calls. VoLTE allows users to stay on the 4G network during voice calls.
Do I need a VoLTE enabled device to use VoLTE?
Yes. To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled handset and to be in 4G coverage. You also need to have the upgraded OS Software and enable VoLTE option in the phone. To experience superior call quality and reduced call setup time, both caller & receiver need to have USIM/4G, VoLTE enabled Handset with upgraded OS, to enable VoLTE option in the phone and to be in 4G network.
Which handset supports VoLTE service?
Please visit https://www.grameenphone.com/volte to get the eligible handset models. When any handset model will be enable VoLTE service, it will be updated here. You also need to have the upgraded OS Software and enable VoLTE option on your phone.
Can I make VoLTE call to other local or international operators?
VoLTE call is only applicable to GP-to-GP operators.
Will there be any extra charges for VoLTE services?
No. VoLTE calls will be charged in exactly the same manner as 3G or 2G voice calls.
Will VoLTE calls consume data? Is there any chance of bill shock, if
I use VoLTE?
No. VoLTE calls will be charged as per your existing voice plan/pack. There are no additional data charges.
Can all 4G handsets be available for VoLTE services? Or do you have
any special handsets or settings for using VoLTE?
No. All 4G handsets will not support VoLTE at a time. Grameenphone has enabled VoLTE service in their network. But the handset manufacturer needs to release the relevant Software updates
How do I know the handset is VoLTE enabled during purchase?
Eligible handset model will be published in Grameenphone website. Also, customer can ask retailer/seller.
Will VoLTE Technology Increase Current Speed of the current 4G?
VoLTE allows users to stay on the 4G network during voice calls. There will be no impact on internet speed.
Will the mobile battery charge end sooner in VoLTE Technologies?
No. Rather it is expected battery performance will increase.
How do I know that my handset/SIM is ready to use VoLTE?
To get VoLTE service, you need to have a USIM/4G SIM. You also need to have the upgraded OS Software and enable VoLTE option in the phone. To check eligible handsets, please visit https://www.grameenphone.com/volte.
On what factors does VoLTE features depend? Will I be able to get
VoLTE service always same?
To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled Handset and to be in 4G coverage. You also need to have the upgraded OS Software and enable VoLTE option in the phone.
How do I know that I am on VoLTE Network?
VoLTE service is an enhanced feature of 4G and it will be depend on 4G network quality of that particular location. To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled Handset and to be in 4G coverage. You also need to have the upgraded OS Software and enable VoLTE option in the phone. Upon verification of the above, your handset should show 4G with HD/VoLTE icon on top bar of the screen, indicating that your device is ready for VoLTE calls.
Will it reduce call connecting time?
Yes. Call setup time will be faster than normal calls. To experience superior call quality and reduced call setup time, both caller & receiver need to have USIM/4G SIM, VoLTE enabled Handset with upgraded OS and to be in 4G network.
Will I get VoLTE network if I use my USIM in slot 2 in a dual SIM
handset?
VoLTE works on 4G network. So if slot 2 supports 4G, you will get VoLTE service.
Why is my phone showing 3G/2G when I am within VoLTE coverage?
It depends on the network situation of that particular location. GP is always committed to provide superior network to ensure consistent and improved network quality.
What will happen if I move into an area with no VoLTE coverage?
You will have to make calls over 3G and 2G
Will video call be available for calling other operators in VoLTE
network?
VoLTE service is applicable to video-call if both caller and receiver handsets have video over LTE enabled.
Can I enjoy VoLTE service while roaming overseas?
Sorry, 4G calling does not work while you are roaming overseas. But you will still be able to make calls using 3G and 2G networks.
Will VoLTE network be available for both Prepaid & Postpaid
customers?
Yes. It will be same for both prepaid and postpaid.
Will VoLTE network be available across the country?
Yes. VoLTE will work across the country where Grameenphone 4G network is available.
If I put a VoLTE/LTE SIM on my 3G handset, will it work?
No. VoLTE service is applicable with 4G/LTE network. To get VoLTE service customers need to have a USIM/4G SIM, VoLTE enabled handset and be in 4G coverage. They also need to have the upgraded OS Software and enable VoLTE option on their phone.
Is it mandatory prerequisite to enable data mode for making a VoLTE
call from supported handset while under coverage?
No. It is not required to enable data mode for making a VoLTE call. But it is required to enable VoLTE call/ 4G calling option in handset setting.
Will all 4G phones support VoLTE in GP handset while under coverage?
No, not all the 4G phone models will support, we shall update and share all supported models gradually.
Which iPhone Models will support VoLTE?
iPhone models 7 and above will support VoLTE
Which iPhone models will not support VoLTE in GP?
iPhone 6, 6 Plus and below models will not support VoLTE in GP
How should I know if my iPhone is VoLTE ready?
To enable VoLTE, one needs to update the iPhone to the latest iOS version 13.5 or above
What else is required beside latest iOS version on iPhone?
Beside latest iOS version, one needs to update the carrier bundle to 41.3 or above
What should I do if I still face challenges using VoLTE even after
following all the aforementioned support?
Please turn on/off airplane mode & check if the carrier bundle is pushed once the OS is updated.
See More
Know more about our recent Social Impact news….
Know more how our works impacting the society and leading change in individual’s life…..
MyGP App
MyGP Services
Simple
Fast
Personalized
MyGP Services page options
All new dashboard with everything you need
The all new dashboard lets you check your balance, remaining data, talk-time, and SMS all in a snapshot.
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data-loaded="true">
Explore
Explore the all-new section in MyGP where you can watch sports, movies, drama, play games, stay updated on weather, news and much more.
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data-loaded="true">
Create Your Own Plan With Flexiplan
Now create all your favorite bundles using Flexiplan and enjoy 10% data bonus exclusively on MyGP.
src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_3.png"
data-loaded="true">
Discover Offers Tailored Just For You
Find offers and packs made just for you. Moreover, you’ll also get exclusive 10% internet bonus and earn GP Points while buying your favorite packs from MyGP.
src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_7.png"
data-loaded="true">
Get FREE Internet & SMS With Reward Points
Earn reward points with purchases from MyGP and use them to get exclusive FREE internet and SMS packs.
src="https://cdn01.grameenphone.com/sites/default/files/img_mygp_5.png"
data-loaded="true">
Easily Manage Your GP Accounts And Services
Get full control over your package plans, history, and account balance. Easily manage services like FnF, Welcome Tune, and Missed Call Alert. You can also link up to 3 mobile numbers & maximum 15 IoT devices to get full control over your account balance, package, plans and other necessities.
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data-loaded="true">
Our Commitment
For Grameenphone, our commitment is to do business in a responsible way that helps both create value for its people, shareholders and society as well as empower and sustain the world for generations to come
Our Partners
Our four Value Drivers
Be the leading customer centric technology provider to unleash the potential of Bangladesh and continue growing shareholder value
STAR Privileges
STAR Privileges
-
Priority Customer Support
Your complaints handled on a priority basis
-
Free Sim Replacement
SIM replacement is completely free for Platinum Plus and Platinum!
-
Priority Service at GP Experience Centers
GP Experience Gulshan, GEC & Bashundhara
Stay home, stay safe. For Coronavirus related advice, Please call 16263 or 333 free of cost.
FAQ
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Introducing a seamless way to activate eSIMs with our additional eSIM QR code.service. Now, customers can enjoy the convenience of online activation through a simple process. This cutting-edge feature is accessible to users across the nation, ensuring a seamless experience for all.
Additional eSIM 3 QR Code
Purchase From
Charge
Online Order
199 TK
GP Touch point/ Service Center
199 TK
Mandatory Requirements for eSIM migration:
- Currently available for all over the country.
- Skitto eSIM migration can not be taken from GP Shop.
- Internet connectivity is mandatory for scanning the QR code.
- No documents will be required. But these information like MSISDN, NID number and Date of Birth will be required for verification.
- FREE for Platinum & Platinum Plus Star Customers Only.
- Currently available for all over the country.
- Skitto eSIM migration can not be taken from GP Shop.
- Internet connectivity is mandatory for scanning the QR code.
- No documents will be required. But these information like MSISDN, NID number and Date of Birth will be required for verification.
- FREE for Platinum & Platinum Plus Star Customers Only.
mygp app page features block
mygp app page options
All new dashboard with everything you need
The all new dashboard lets you check your balance, remaining data, talk-time, and SMS all in a snapshot.
Explore
Explore the all-new section in MyGP where you can watch sports, movies, drama, play games, stay updated on weather, news and much more.
Create Your Own Plan With Flexiplan
Now create all your favorite bundles using Flexiplan and enjoy 10% data bonus exclusively on MyGP.
Discover Offers Tailored Just For You
Find offers and packs made just for you. Moreover, you’ll also get exclusive 10% internet bonus and earn GP Points while buying your favorite packs from MyGP.
Get FREE Internet & SMS With Reward Points
Earn reward points with purchases from MyGP and use them to get exclusive FREE internet and SMS packs.
Easily Manage Your GP Accounts And Services
Get full control over your package plans, history, and account balance. Easily manage services like FnF, Welcome Tune, and Missed Call Alert. You can also link up to 3 mobile numbers & maximum 15 IoT devices to get full control over your account balance, package, plans and other necessities.
